Shipping & Returns

Shipping rates & timelines

If you're paying in Naira with a delivery address in Nigeria, we calculate your exact shipping cost with our courier partner right at checkout, based on your address and order weight — you'll always see the price before you pay, and a delivery estimate wherever the courier provides one. If live rates are unavailable when you check out, we fall back to a flat standard-delivery rate for Nigerian addresses instead.

For every other order — deliveries outside Nigeria, and any order paid in US dollars regardless of destination — shipping is a flat rate, shown at checkout before you pay.

Delivery windows are estimates from the courier, not a fixed promise from us — actual delivery time runs from the date an order ships (not the order date) and can vary with courier volume or, for international orders, customs processing.

Order processing

Because pieces are handmade in small batches, please allow [TODO(owner): confirm the standard order-processing time to publish here, e.g. '2–3 business days'] before your order ships. Custom or made-to-order pieces may take longer, and we'll confirm the expected timeline with you by email.

Unpaid orders

If you start an order but don't complete payment, we hold it for 24 hours and then cancel it automatically. Nothing is charged and no stock is held — just place a new order when you're ready.

Returns

There is no self-service returns portal. To start a return, contact us with your order number and we'll confirm eligibility and next steps by email.

Unworn items in their original packaging can be returned within [TODO(owner): confirm the return window to publish here, e.g. '7 days'] of delivery for a refund or exchange.

Every return request is reviewed by a person — nothing is approved or refunded automatically. Once a return is approved, your refund is issued by our team through Paystack to the payment method you used, so please allow a few business days for it to appear.

Return shipping is the responsibility of the customer unless the item arrived damaged or faulty, in which case we cover the cost.

Exceptions

Custom and made-to-order pieces are final sale and not eligible for return or exchange, unless they arrive damaged or faulty. Earrings are not returnable for hygiene reasons once opened.

Damaged or faulty items

If your order arrives damaged or faulty, contact us within [TODO(owner): confirm the reporting window to publish here, e.g. '48 hours'] of delivery with photos of the item and packaging so we can arrange a replacement or refund.